Frequently Asked Questions

Everything you need to know about your Playful Promises orders.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel may be final sale.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit, as sizing can vary between different collections.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my package once it has shipped?

Yes, once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.

Do you offer international shipping?

Absolutely. We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.