Returns & Exchanges
We want you to feel confident and sexy in your Playful Promises pieces, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags and hygiene strips intact. Please ensure items are free from makeup, scents, or signs of wear to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all labels are attached and the hygiene seal has not been removed.
Label and Post
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing